شحن
📦 Shipping Policy
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and local holidays).
- Any delays due to high order volume or holidays will be communicated to customers promptly.
Shipping Methods & Delivery Times
We currently ship within Saudi Arabia using trusted carriers like SMSA Express. Rates are calculated at checkout.
|
Method |
Delivery Time (After Dispatch) |
Estimated Cost |
|
Standard (Saudi Post) |
2–4 business days |
Based on weight |
|
SMSA Express |
1–2 business days |
Premium pricing |
- Real-time shipping rates are enabled through integration with Saudi Post and global carriers
- Orders over 200 SAR qualify for free Standard shipping within Saudi Arabia. (Amount can be adjusted per your business needs.)
International Shipping 🌐
- Currently, we ship internationally from this store.
Tracking & Notifications
- Once shipped, you’ll receive a Shipment Confirmation email with a tracking link.
- Tracking is typically activated within 24 hours post–shipment.
Customs, Duties & Fee
- For customer orders outside Saudi Arabia, any applicable duties, taxes, or customs clearance fees are the responsibility of the customer.
Lost or Damaged Items
- If a package is confirmed delivered but not received, please contact the carrier directly. Al Suroor Markets is not liable for lost or stolen packages.
- For damaged shipments, please report within 7 days of delivery and include photos of the packaging and damaged goods.
Contact & Support
For any questions or concerns regarding your order or shipping: asm@alsuroor.com or
Phone: +966 55 222 0257 (WhatsApp only).